How to make deposits and withdrawals
Deposits and withdrawals to and from your player account at www.betarena.ro are made in accordance with applicable laws and policies of the company, in compliance with the following basic rules:
- All deposit and withdrawal transactions recorded on the operations platform, are checked by the company’s employees;
- A player can make one or several deposits with the maximum total amount of 900 RON for the customer who chooses this currency, until he is required to verify his identity, according to his identity card (for Romanian citizens), passport (for foreign citizens) or residence permit (for EU citizens who do not have a passport but have residence in Romania);
- In order to be able to make withdrawals, customers are required to send the documents for identity verification;
- The first withdrawal must be through a payment method that was previously used as deposit method;
- In the player account, you can only register 3 different payment methods (more payment methods can be added only on request and under certain safety conditions – for further information please contact the customer support department):
- Deposits with Paysafecard will not be possible for customers who do not have the identity verification process made.
ONLINE deposits and withdrawals
Deposits and withdrawals through Debit/Credit Card can be made in RON as follows:
To make a deposit using online methods, the customer must enter the amount and the card details in the "Deposit" section of his account. Depending on the processor, the client can confirm the transaction by inserting an additional password (3D authorization). In this manner, the money will be transferred immediately to the player's account without any additional fees or commissions.
Withdrawing a specific amount from BetArena account to a debit/credit card is made from the "Cashier" section by specifying the amount and selecting one of the cards through which the customer has deposited before. The customer will not be able to withdraw on a card that has not already been registered to his player account via a deposit. The transaction will be processed within 2 working days, after it has already been verified and approved by an employee of the company.
Deposits through PaySafeCard can be made as follows:
To deposit using the Paysafecard online method, the client must enter the "Deposit" section of his account, must insert the amount he wishes to deposit, followed by the data required by the system, according with his Paysafecard personal account. Once the data has been entered, the player account will be credited automatically with the amount selected by the customer, without any additional fees or commissions.
Payouts cannot be processed through PaySafeCard.